Case Studies
At MTT, we pride ourselves on delivering exceptional logistics and supply chain solutions that
drive success for our clients. Our case studies showcase how we've helped businesses overcome
challenges, streamline operations, and achieve their goals. Explore our success stories to see
the impact of our services.
Enhancing Delivery Efficiency for a Leading Telecommunications Company
Challenge:
The client wanted to launch a home WiFi promotion bundled with home appliances and other home devices. They aimed to replicate the in-store experience where customers feel the excitement of unboxing new products and receiving installation services, similar to well-known home appliance chain stores. Additionally, the client lacked the expertise and resources to handle home appliances, as their experience was primarily in the mobile phone business.
The client wanted to launch a home WiFi promotion bundled with home appliances and other home devices. They aimed to replicate the in-store experience where customers feel the excitement of unboxing new products and receiving installation services, similar to well-known home appliance chain stores. Additionally, the client lacked the expertise and resources to handle home appliances, as their experience was primarily in the mobile phone business.
Solution:
MTT provided end-to-end supply chain management, starting from sourcing the products to delivering and installing them at the customer's home. We also supported all after-sales services related to the delivered products.
MTT provided end-to-end supply chain management, starting from sourcing the products to delivering and installing them at the customer's home. We also supported all after-sales services related to the delivered products.
Results:
- Successfully launched the promotion in Q4 2020.
- Increased home fibre sales due to the promotion.
- Enhanced customer loyalty by providing a comprehensive and professional home appliance experience.
Enhancing Online Customer Experience for a Global Appliance Manufacturer
Challenge:
The client wanted to increase direct sales to end customers through their online sales channel and provide an experience akin to purchasing from well-known home appliance chain stores, including installation services.
The client wanted to increase direct sales to end customers through their online sales channel and provide an experience akin to purchasing from well-known home appliance chain stores, including installation services.
Solution:
MTT's B2C last-mile fulfillment services included in-home delivery and expert installation of appliances. Our trained technicians ensured that each product was set up correctly and ready for use, providing a comprehensive service that extended beyond simple delivery.
MTT's B2C last-mile fulfillment services included in-home delivery and expert installation of appliances. Our trained technicians ensured that each product was set up correctly and ready for use, providing a comprehensive service that extended beyond simple delivery.
Results:
- Achieved a 40% increase in positive customer feedback.
- Decreased product return rates by 20% due to proper installation and setup.
- Strengthened customer loyalty with exceptional service, leading to repeat purchases.
Scaling Up Distribution for a Global Electronics Brand
Challenge:
A global electronics brand needed to scale up their distribution network to meet growing demand in Malaysia, including reaching remote areas in East Malaysia. They required a partner with extensive coverage and reliable service.
A global electronics brand needed to scale up their distribution network to meet growing demand in Malaysia, including reaching remote areas in East Malaysia. They required a partner with extensive coverage and reliable service.
Solution:
MTT provided sea freight services, including both Less-than-Container Load (LCL) and Full Container Load (FCL) shipments, with at least twice-weekly shipments to East Malaysia. We also handled the distribution of their products across Malaysia.
MTT provided sea freight services, including both Less-than-Container Load (LCL) and Full Container Load (FCL) shipments, with at least twice-weekly shipments to East Malaysia. We also handled the distribution of their products across Malaysia.
Results:
- Improved turnaround time.
- Achieved significant cost savings.
- Enabled market expansion by reliably reaching remote areas.
Enhancing Customer Experience for Rent-to-Own Business
Challenge:
A team experienced in rent-to-own models for water purifiers wanted to expand into rent-to-own services for washers and refrigerators. Their existing warehouse could not support these bulkier items, and their current service team was not equipped to handle the delivery. Their sales covered all regions, including remote areas in East and West Malaysia.
A team experienced in rent-to-own models for water purifiers wanted to expand into rent-to-own services for washers and refrigerators. Their existing warehouse could not support these bulkier items, and their current service team was not equipped to handle the delivery. Their sales covered all regions, including remote areas in East and West Malaysia.
Solution:
MTT provided warehousing services in both West and East Malaysia, along with B2C fulfillment. We integrated with their system to facilitate electronic signatures on sales agreements from end customers.
MTT provided warehousing services in both West and East Malaysia, along with B2C fulfillment. We integrated with their system to facilitate electronic signatures on sales agreements from end customers.
Results:
- Increased operational efficiency by leveraging our warehousing and logistics capabilities.
- Enhanced customer satisfaction with seamless delivery and setup services.
- Expanded their market reach, successfully covering remote areas in both East and West Malaysia.
- Improved sales and customer retention through reliable and comprehensive service offerings.
Contact Us
Discover how MTT can drive success for your business with our tailored logistics and supply
chain solutions. Contact us today to learn more about our services and how we can support
your specific needs.