Delivery Policy

1. Track Delivery Information

After confirming the appointment, customers will receive a link with MTT Track-Link via a WhatsApp message. You can use this link to view the driver's details.

2. Estimated Delivery Time
  • West Malaysia Customers: You can view the Estimated Time of Arrival (ETA) via MTT Track-Link before 10 AM on the delivery day. If you need to see the latest ETA, you can request it via MTT Track-Link within an hour before the expected time. Please note that ETA is only a reference and not a guarantee of delivery time due to potential traffic and unforeseen situations on the delivery day.
  • East Malaysia Customers: The driver will call to inform you of the ETA prior to delivery.
3. Phone Confirmation

A call will be made to confirm before the driver departs for the customer's address. If multiple attempts to contact are unsuccessful, we will consider the delivery for the day as unfeasible, reschedule another date, and proceed with the next delivery.

4. Identity Verification

Please prepare the TAC verification code and any required documentation for identity verification.

5. Responsibility for Unopened Goods

If the customer chooses not to open and check the goods and signs the confirmation, MTT will not be responsible for any subsequent issues or damages that arise.

6. Additional Services and Fees

If you did not select and pay for additional services at the time of booking and choose to negotiate directly with the driver, MTT will not assume any responsibility arising from this.

7. Driver Fee Explanation

MTT's drivers are not allowed to accept any additional fees, including disposal fees and fees for carrying goods without elevator access.

8. Door Lock and Air Conditioner Installation Additional Charges

For those additional services that need to collect money on the field (only for digital door lock and air conditioner), the price is agreed upon between the installer and the customer. MTT is not responsible or liable for those additional services. However, the installer will be liable for all aspects of the service provided.

9. Confirmation of Delivery

Once the customer signs the Proof of Delivery (POD) or EPOD, it means they confirm everything is okay, and we will not entertain disputes after that.

10. Contact Information

For any inquiries or issues related to delivery, you can directly contact the number that sent the WhatsApp appointment link to you. The numbers are:

  • Phone Number 1: +6 012 - 9696 305
  • Phone Number 2: +6 012 - 9696 485
  • Phone Number 3: +6 012 - 9696 465
  • Phone Number 4: +6 012 - 6392 436
  • Phone Number 5: +6 012 - 5342 996
11. Disclaimer for Smooth Delivery Experience

For a smooth delivery experience, please ensure that the internal passage leading to the desired location for your items is clear of any obstruction and that the flooring is protected at all times. While we shall deliver the items in the safest way possible, we require your cooperation to ensure sufficient protection is applied to all surrounding objects and flooring to avoid any damage, which is not covered by us, especially when the goods require us to bring them up to a higher floor.

12. Customer Responsibilities

Customers are responsible for:

  • Ensuring clear and safe access to the delivery location for our driver.
  • Protecting floors and surrounding objects from potential damage.
  • Being available to receive the delivery within the scheduled time frame.
  • Securing valuable items to prevent damage or loss and avoid disputes.
  • Checking the delivered items thoroughly before signing the Proof of Delivery (POD) or EPOD.
  • Informing the driver about e-waste disposal needs. If not informed, the driver will not take action regarding e-waste.
  • Preparing TAC and any required documentation for identity verification.
  • Being liable for any special delivery instructions they provide. For example, if a customer insists that the driver not use a trolley and instead drag the box under the fridge, any resulting damage, such as scratched floors, will be the customer's responsibility.
  • Installation Preparation (Fixtures and Fittings): Customers are responsible for ensuring that all necessary fixtures and fittings, such as compatible water taps and electrical plug points, are in place prior to the installation. MTT will not provide services to modify or install these fixtures, and it is the customer's responsibility to ensure they meet the required specifications.
  • Revisit Charges: If the necessary preparations are not made, MTT will not be able to complete the installation. Should a revisit be required, additional charges will apply. However, we will proceed with unboxing and basic checking of the items.
13. Installation Policy for TV Wall Mounts

TV Wall mounts can be installed at a maximum height of 150 cm.