Upper Floor Carry-Up Policy

At MTT, we are committed to providing seamless delivery services, including the option to carry appliances up to upper floors without lift access. To ensure the safety of your home and our team, please review the following terms and conditions for our Upper Floor Carry-Up service.

Service Terms:
  1. Use of Trolleys
    Our delivery team reserves the right to use trolleys and other equipment as necessary to transport your appliance safely. This is to ensure efficient handling and minimize the risk of damage to the appliance or your property.
  2. Customer Responsibility for Protection
    It is the customer's responsibility to ensure that appropriate protection for flooring and walls is in place before the delivery team carries the appliance upstairs. Protective materials such as floor mats, wall padding, or corner protectors are recommended to prevent any potential damage.
  3. Liability for Damages
    MTT will not be liable for any damage to flooring, walls, or other parts of your property if adequate protection is not provided by the customer. Our team will take care in handling the appliance, but the absence of proper protection may increase the risk of damage.
  4. Accessibility and Safety
    The stairway must be safe, accessible, and wide enough for our team to carry the appliance. If the stairway is deemed unsafe or too narrow, MTT reserves the right to decline the carry-up service to ensure the safety of both our team and your appliance.
Acknowledgment of Policy:

By opting for the Upper Floor Carry-Up service and confirming your appointment, you acknowledge and accept the following:

  • MTT's right to use trolleys and necessary equipment.
  • Your responsibility to provide sufficient protection for your flooring and walls.
  • MTT's exemption from liability for any damages if protection is not provided.
Frequently Asked Questions:
  1. What kind of protection should I provide for my floors and walls?
    We recommend floor mats or cardboard for flooring and wall padding or corner protectors to safeguard the walls. If you're unsure, consult your building management for recommendations.
  2. Can MTT provide protective materials?
    MTT does not provide protective materials as part of the service. Customers are required to arrange for their own protection before delivery.
  3. What if my stairway is too narrow or unsafe for carrying the appliance?
    Our team will assess the stairway upon arrival. If it's deemed too narrow or unsafe, we may be unable to carry the appliance upstairs. In such cases, our team will discuss alternative solutions with you.

For more details on our general delivery services, please visit our [Delivery Policy page].